OneFamily
Supporting OneFamily’s platform transformation with specialist testing and delivery.
When OneFamily partnered with iPipeline, it began the transition towards a more digitally advanced insurance platform focused on enhancing customer experience for its 1.6 million customers. The platform transformation formed part of a broader strategy to modernise product delivery across both direct and intermediary channels.
AheadMG enabled OneFamily to deliver on this large-scale platform transformation, through providing specialist testing and delivery expertise.
OneFamily’s platform transformation programme was designed to modernise how its insurance products were provided to market participants, improving both customer and adviser experiences.
The initial phase focused on its direct-to-customer capability, followed by a second phase enabling distribution through intermediaries.
As with many large-scale platform transformation programmes, the scope evolved over time, driven by regulatory considerations, product changes, and the demands associated with integrating new technology into existing environments.
To support delivery at this scale, OneFamily turned to AheadMG to provide specialist test and delivery resources to add capacity within the business.
The challenge
The programme required a robust testing capability that could operate effectively within a complex delivery environment.
Key considerations included:
- Ensuring consistent, high-quality testing across evolving requirements.
- Managing integration between internal teams and an external platform vendor.
- Maintaining speed of delivery while adapting to programme changes.
- Providing clear visibility of progress, risks, and readiness to key stakeholders.
- Ensuring OneFamily’s customer experience was always at the forefront of change.
The approach
AheadMG worked alongside OneFamily to strengthen test, QA and vendor engagement across the programme.
1. Establishing a specialist testing model
AheadMG deployed a dedicated team of experienced QA professionals.
This:
- Ensured specialists were at the forefront of test, quality assurance, and delivery.
- Improved efficiency and ensured best practice test principles were applied.
- Delivered greater value to OneFamily and meant their teams could focus on BAU.
At peak, AheadMG scaled to over 10 specialists, before flexing back as the programme needs evolved.
2. Providing flexible, scalable delivery support
Flexibility was a key part of the engagement.
We scaled resource levels up and down in line with programme demand, ensuring:
- The right capabilities and expertise were available at the right time.
- Delivery could continue without incurring unnecessary overheads.
- The test and QA model adapted as priorities shifted.
This approach allowed OneFamily to maintain momentum for the overall change programme while retaining close control.
3. Supporting vendor engagement and delivery alignment
The programme involved close interaction with a third-party platform provider.
AheadMG played an active role in:
- Defect triage and prioritisation of developments.
- Coordinating discussions across teams.
- Ensuring issues were clearly understood and resolved.
- Orchestrating key individuals across the programme towards one common goal.
This helped maintain alignment between delivery teams.
4. Embedding into the delivery model
As the programme evolved, AheadMG adapted its role from a standalone delivery function to a more integrated model.
Our team worked within agile delivery structures, using tools including Azure DevOps, Jira, and Postman to support testing, tracking, and reporting. This ensured consistency with the wider programme and improved overall visibility.
Project Snapshot
Company
OneFamily
Headquarters
Brighton, UK
Industry
Insurance
Project duration
Ongoing
Services provided
Test, QA, delivery, business analysts, platform expertise, vendor engagement.
Core tools used
iPipeline SSG, Azure DevOps, Jira, and Postman
Key results
- Scalable test capability aligned to programme needs.
- Structure, visibility, and control across all aspects of test, QA, and delivery.
- Support with vendor engagement and defect resolution.
- Successful delivery of core platform into production.
The impact
AheadMG provided OneFamily with a structured, specialist testing capability that could adapt as the programme evolved.
Key outcomes included:
- A more efficient QA function that was laser-focused on programme delivery.
- Enhanced visibility across testing and delivery progress provided by specialists.
- All stakeholders were kept up to date and delivery teams could focus on their day-to-day operations.
- Greater control over vendor interactions.
- Scalable support aligned to suit programme demand.
- Successful delivery of the platform into production.
The programme continues to evolve, with AheadMG supporting ongoing development and production activity.
”AheadMG brought a level of structure and specialist expertise that helped maintain momentum across a complex platform programme. Their ability to scale, integrate into our teams, and support delivery as requirements evolved made a real difference. It has been a collaborative partnership focused on getting the right outcomes for our members.
Arif Ahmad, Head of Business TechnologyOneFamily
Looking to strengthen delivery on complex change programmes?
If your company is delivering a platform transformation or large-scale change programme, we work alongside teams to provide the structure, specialist capability, and flexibility needed to keep delivery on track.
Best of all – we flex to suit your needs, so you only pay for the resources you need, when you need them.
